Shipping policy
Shipping Policy
United States Shipping
MushAura currently ships within the United States only.
During the Founders Trial, customers pay a flat $10 shipping charge for orders of up to three pouches.
The first pouch is complimentary when a valid Founders Trial code is applied at checkout. Any additional pouches are charged at the current product price.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of increased demand, including the Founders Trial launch, processing may take slightly longer.
Estimated Delivery
Once your order has shipped, delivery will typically take approximately 3–5 business days.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruption, weather, public holidays, address issues or other circumstances outside MushAura’s control.
Tracking Your Order
Once your order ships, you will receive a shipping-confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to update after the carrier receives the package.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered fulfilment.
MushAura is not responsible for delays, failed delivery or additional shipping costs caused by incorrect or incomplete address information supplied by the customer.
Lost, Damaged or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, contact info@mushaura.com within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and packaging, where applicable
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours and the shipping carrier.
We will review each case and provide an appropriate replacement or refund where an order is confirmed as lost, damaged or incorrectly fulfilled.
Returned or Undeliverable Packages
If a package is returned to MushAura because of an incorrect address, incomplete address, refused delivery or repeated unsuccessful delivery attempts, the customer may be responsible for the cost of reshipping the order.
Original shipping charges are non-refundable unless the order was lost, damaged, defective or incorrectly fulfilled.
International Shipping
MushAura does not currently offer international shipping.
We intend to expand into additional countries as the brand grows. International availability will be announced through our website and email community.
Questions
For questions about shipping or an existing order, contact:
MushAura currently ships within the contiguous United States only.